Customer Care & Support

Smile Customer Care and Support representatives become an aspect of your company’s customer care and support operations team that interacts with customers for his or her instantaneous convenience and continue to make clients ecstatic.

Additionally, it has a collection of services to help consumers in regards to the company’s product or service. Predominantly the services consist of, problem-solving, set up, organising, instruction, and upkeep of the product or service.

Smile Customer Care Centre has experience and skilled to incorporate smoothly along with your operation. Outsourcing your customer care to Smile can instantaneously offer your company with qualified, customer focused and competent crew members at your disposal.

Small and start-up businesses require unconditional focus. Let us take care of your communication while you concentrate on expanding and running your new business.

Most people do not find answer machines very amiable and automated or selection systems are at times not welcome, especially when going through a maze of selection. This where calls get dropped and so does business opportunity.

Smile staff is always helpful and courteous all of the time and provide magnificent result, we keep your clientele aware with regards to your services and products, and train our staff members to adhere to exactly the same regulations and rules you implement when addressing clientele.

Communication and strengthening client relationships are essential ingredients in winning your customer’s commitment and loyalty.

BUSINESS 24 X 7 CUSTOMER CARE AND SUPPORT SERVICES

»»» Let Smile take care of your customer care/support calls.

»»» Prove to your prospects and customers that you care!.

»»» Let Smile take care of enquiries from your prospects and customers.

»»» Let Smile take care of e-mail support service.

»»» Let Smile take care of your live-chat enquiries and support service.

»»» Smile operates a 24 / 7 x 365 call centre to provide the following services:

»»» 24 Hours Live Calls Enquiries & Messaging Service

»»» 24 Hours Live Chat Enquiries & Messaging Service

»»» 24 Hours Express Email Enquiries & Messaging Service – Response within 1 hour.

»»» Real Time SMS’s / Chat Transcripts / Emails.

»»» Smile informs visitors of your promotional services and products.

Inbound Calls

INBOUND TELEMARKETING SERVICES:

Smile inbound Call Services assist your clients in placing orders together with the required details. Usually, consumers really feel uncomfortable in plancing an order by way of correspondence or electronic mail. With inbound call services, they are capable of speaking with a live individual and give the necessary specs at the same time.

INBOUND CALLS – 24 X 7 CONTACT:

With numerous businesses that function every single day 24/7, it demands that we support software applications, hardware types and major processors. Our call centre support includes management of customised scripts and telephone training with automatic deployment. It also involves help with software applications and other business training.

INBOUND OPERATORS ARE FULLY TRAINED:

Smile inbound team considers your business as ours and this is where you get a strategic associate company. Smile Call Centre Services assimilate it all different software and technical support that is necessary to provide an distinguished service. Smile Call Centre support includes supply order assistance and full telephone training.

EQUIPPED WITH THE LATEST TECHNOLOGY:

Smile Call Centre processes thousands of calls daily and provides specific reports as required or requested by our clients. We transmit data securely and allow our customers to access our guarded servers via login details.

DISASTER CONTROL SERVICES:

Call centre failures may happen without a warning, however, we are there to help and can resolve the issue within 24 hours. We can also take care of your over the flow of calls. The Smile team acts expeditiously to shift your process and provides technical assistance. We do provide the latest technology for credit or debit card verification information online, and quickly verify a credit card number and account for accuracy.

CALLS ALWAYS ANSWERED INSTANTLY

Companies drop business through missed or unanswered calls and assist their competition recklessly. Visitors or prospects on your site are going to start searching at another site until they achieve their mission. Now you cannot spare to miss a single phone call, competition is at its extreme, let Smile inbound take operation to prevent loss of business.

INBOUND TELEMARKETING SERVICES INCLUDES

»»» 24 x 7 x 365

»»» ORDER TAKING

»»» LIVE TELEPHONE OPERATORS

»»» CUSTOMERS SERVICES

»»» AFTER HOURS/OVERFLOW

»»» UP-SELLING / CROSS-SELLING

»»» DIRECT RESPONSE FOR NATIONAL & CABLE INFOMERCIALS

»»» DIRECT RESPONSE FOR NATIONAL & LOCAL RADIO COMMERCIALS

»»» DIRECT RESPONSE FOR WEB SITE

»»» DIRECT RESPONSE FOR NATIONAL & CABLE TELEVISION COMMERCIALS

»»» DIRECT RESPONSE FOR PRINT ADS AND ALL OTHER MEDIA

»»» INTERNET SALES ORDER ENTRY

»»» INSURANCE CLAIMS TROUBLESHOOTING FOR PRODUCTS AND SERVICES

»»» DEALER LOCATOR SERVICE

»»» SEMINAR REGISTRATION

»»» VIRTUAL OFFICE SERVICE

»»» TAKING CREDIT CARD ORDERS / PAYMENTS

»»» INQUIRY SERVICE

»»» DISASTER & OUTAGE COVERAGE

»»» CATALOGUE ORDER TAKING

»»» LEAD GENERATION/QUALIFICATION

»»» DATABASE MANAGEMENT

Call Answering Services

WE ANSWER CALLS 24 X 7 – 365

Our call centre functions 24 hours, 365 days. Our talented and fully trained agents answer your calls, which allow you to allocate more time to your business. Analysis shows most people do not like leaving messages on answering machines. Why jeopardize on answer machines?

The services at Smile Call Answering Service will let you focus your attention and time on developing and expanding your company and its particular profitability.

WE MAKE CERTAIN YOUR COMPANY POSSESS THE SPECIALIST ANSWERING SERVICE ADVANTAGE

Todays’ business community is totally determined by communication. With all the operations of most organisations becoming worldwide, each and every business needs to rely on telephonic communication.

That being so, proper managing of the contact traffic is important for any organisation, which can be attained by using Smile Call Centre.

Our call centre representatives are simply the very best in the industry. Let our well-mannered, well-spoken telephone call centre staff update your management and business image by smartly responding to your phone calls and expeditious your messages.

Due to the fact, our call centre service representatives are functioning for you, we’re able to discover solutions and provide suggestions that will assist your net profit.

We perceive product sales, customer support, product support and operations, and now we can assist you in gaining new accounts, deal with challenging customer support circumstances and develop in controllable steps.

BUSINESS LEAD OPPORTUNITY

Our call answering service is there to ensure that each and every business lead opportunity is dealt with appropriately. No matter what time of day or night our call centre is going to be available and welcome each and every prospective new client.

Business success depends upon how you attract customers. To draw in customers, you have to create a boisterous impact. Big businesses won’t consider you seriously when they have a recording machine when they contact. You will find that our services are far more worthwhile

Please call us on 561 288 0700 or write to info@smileoutsourcing.com for information about Smile services, brochure or discussion.