Back-Office Outsourcing delivered by Smile Groups
Accuracy & turnaround

Back-office work handled accurately, on schedule, every time.

Data entry, order processing, documentation and administrative work completed with the discipline of a dedicated internal team without the internal headcount.

24 hrs
Typical study turnaround
100%
Shift-close reporting
Dedicated
Project transition support
QA
Built into every batch
Why back-office outsourcing works

Accurate data is the only path to accurate decisions.

Back-office accuracy compounds: one clean data set enables good decisions downstream, while errors quietly erode trust in every report built on top of them. Our back-office team is trained to prioritize accuracy first, speed second and to flag anomalies rather than push through them.

We support data entry and validation, order and transaction processing, documentation management and general administrative work, with clearly defined turnaround windows agreed upfront.

Refined procedures cover set-up, collection, coding and tabulation, with progress reporting delivered at the close of every shift so you always know where things stand.

Turnaround Standards

  • Defined SLAs agreed before go-live
  • Shift-close progress reporting
  • Error-rate tracking on every batch
  • Dedicated project transition support
What's included

Built as a complete desk, not a single skill.

Data Entry & Validation

Structured, quality-checked data entry with error-rate reporting.

Order & Transaction Processing

Accurate processing that keeps your fulfillment pipeline moving.

Documentation Management

Organized, auditable records handled to your compliance standard.

Administrative Support

General back-office and administrative tasks handled reliably.

Market Data Collection

Telephone and field data collection with rapid tabulation turnaround.

Quality & Project Transition

Structured handover support for teams transitioning work to us.

Let's scope your back-office outsourcing desk.

Share your current volumes and coverage needs we'll respond with a proposal within one business day.

Request a Proposal