Privacy Policy

1. Scope of This Policy

This Privacy Policy explains how Smile Groups Pvt. Ltd. and its affiliated businesses ("Smile Groups," "we," "us") collect, use, share and protect information when you visit our website, engage us as a client, or interact with us as part of a service we deliver on a client's behalf. It applies across our India, United States and Canada operations.

2. Information We Collect

We collect information in the following categories:

• Information you provide directly name, email address, phone number, company details and message content submitted through our contact form or in correspondence with our team.
• Information collected automatically IP address, browser type, device information, pages visited and referring URLs, gathered through cookies and similar technologies as described in our Cookie Policy.
• Information processed on behalf of clients where we deliver outsourced services such as contact center, technical support or back-office work, we may process end-customer data strictly under our client's instructions and applicable data processing agreements.

3. How We Use Information

• To respond to inquiries and prepare service proposals
• To deliver, staff and improve the outsourced services our clients engage us for
• To maintain the security, performance and functionality of our website
• To meet legal, regulatory and contractual obligations
• To communicate service updates, provided you have not opted out where opt-out applies

4. Sharing & Disclosure

We do not sell personal information. We may share information with:

• Employees and contractors who need it to deliver a requested service, under confidentiality obligations
• Clients, where we process data on their behalf under a service agreement
• Service providers supporting our infrastructure (hosting, analytics, communications tools), bound by contractual confidentiality
• Authorities, where disclosure is required by law or to protect our legal rights

5. Data Security

We maintain administrative, technical and physical safeguards appropriate to the sensitivity of the information we handle, including access controls, encrypted transmission where applicable, and PCI-DSS aligned handling procedures for payment-related data. See our Data Security Policy for further detail. No system is completely immune to risk, and we continually review our safeguards as threats evolve.

6. Data Retention

We retain information for as long as needed to fulfil the purposes described in this policy, meet contractual obligations to clients, and satisfy legal or regulatory retention requirements. Where retention is no longer necessary, information is securely deleted or anonymised.

7. Your Rights & Choices

• You may request access to, correction of, or deletion of personal information we hold about you, subject to legal exceptions.
• You may opt out of non-essential marketing communications at any time.
• You may manage cookie preferences through your browser settings, as outlined in our Cookie Policy.
• To exercise any of these rights, contact us at info@smilegroups.in.

8. International Transfers

Because Smile Groups operates across India, the United States and Canada, information may be transferred between these locations to deliver our services. Where required, we implement appropriate contractual safeguards to protect information transferred across borders.

9. Children's Privacy

Our website and services are directed at businesses and are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this policy from time to time. Material changes will be posted on this page with a revised "last updated" date, and where appropriate, communicated by email or website notice in advance of taking effect.

11. Contact Us

Questions about this Privacy Policy can be directed to info@smilegroups.in or our Chennai headquarters listed on the Contact page.