Six service lines. One delivery standard.
Engage a single desk or bundle multiple functions under one account every service below is staffed, trained and reported on with the same rigor.
Customer Service
Inbound and outbound phone support, order taking, answering service and complaint handling from representatives trained on your brand voice.
View serviceTechnical Support
Tiered helpdesk coverage that troubleshoots hardware, software and connectivity issues, with defined escalation paths back to your engineering team.
View serviceChat Support
Real-time live chat coverage on your website or app, staffed by agents who follow your tone and escalation guidelines.
View serviceEmail Support
Structured, ticketed inbox operations with SLA-backed response times, tagging and full audit trails.
View serviceBack-Office Outsourcing
Data entry, order processing, documentation, transaction handling and administrative work completed accurately and on a predictable schedule.
View serviceWeb & Mobile Development
Website, e-commerce and mobile app development delivered by an in-house technical team, not a subcontracted network.
View serviceOnline Marketing
Campaign execution, lead qualification and online marketing support that keeps your sales pipeline consistently full.
View serviceIT Consulting
Infrastructure audits, cloud migration planning and systems architecture advice sized to what your team can actually operate.
View serviceWhat outsourcing to Smile Groups changes for you.
- Improved customer experience through representatives trained on your product and tone.
- Cost savings versus building and training an internal team from scratch.
- 24/7 availability so customer concerns are addressed without delay.
- Freedom to focus your internal team on growth, not day-to-day queues.
Not sure which service line fits?
Send us your current workflow and we'll recommend a structure no obligation.