Terms of Use

1. Acceptance of Terms

By accessing or using the Smile Groups website, or by engaging Smile Groups Pvt. Ltd. for outsourcing, IT or consulting services, you agree to be bound by these Terms of Use. If you do not agree, please do not use this website or our services.

2. Description of Services

Smile Groups provides contact center support, technical support, back-office outsourcing, web and IT development, digital marketing and market research services. Specific scope, deliverables, pricing and service levels for any engagement are governed by a separate signed service agreement between Smile Groups and the client, which takes precedence over general website content in the event of conflict.

3. Acceptable Use

When using this website, you agree not to:

• Attempt to gain unauthorized access to our systems or networks
• Submit false or misleading information through our forms
• Use the site to transmit malicious code or unsolicited communications
• Reproduce, resell or scrape website content without written permission

4. Intellectual Property

All content on this website including text, graphics, logos and layout is the property of Smile Groups Pvt. Ltd. or its licensors and is protected by applicable intellectual property law. No content may be reproduced or distributed without prior written consent, except as necessary for normal browsing use.

5. Service Agreements

Where Smile Groups is engaged to deliver outsourced services, the terms of the specific Master Service Agreement or Statement of Work signed by both parties govern that engagement, including confidentiality, data handling, service levels and pricing. These website Terms of Use apply to general website use and do not modify any signed service agreement.

6. Disclaimer of Warranties

This website and its content are provided on an "as is" and "as available" basis. Smile Groups makes no warranty, express or implied, regarding the accuracy, completeness or availability of website content, except as otherwise stated in a signed service agreement.

7. Limitation of Liability

To the fullest extent permitted by law, Smile Groups will not be liable for indirect, incidental or consequential damages arising from use of this website. Liability arising from a specific service engagement is governed exclusively by the terms of the relevant signed service agreement.

8. Indemnification

You agree to indemnify and hold Smile Groups harmless from claims, damages or expenses arising from your misuse of this website or violation of these Terms of Use.

9. Governing Law

These Terms of Use are governed by the laws of India, without regard to conflict-of-law principles, unless a signed service agreement specifies otherwise for a particular engagement.

10. Changes to These Terms

We may revise these Terms of Use at any time. Continued use of the website after changes are posted constitutes acceptance of the updated terms.

11. Contact Us

Questions about these Terms of Use can be sent to info@smilegroups.in.